KEYWORDS

Service design

Storytelling

Lean prototyping

Fast prototyping

Adherence program

Our challenge for this project was to design a comprehensive software solution to manage medical patient follow-ups to improve patient adherence to pharmacological prescription programs administered by specialists. Prior to our intervention, failure rates of patient adherence were extremely high.

During the co-creation process

We understood that beyond a technological solution, we needed to generate awareness of adherence to treatments. To this end, it was important to actively involve all stakeholders in order to understand the context and the strategies involved so that we might create a platform that supports the entire system.

“The BTI prototyping methodology helped us to understand a highly complex project in record time through a great learning process”

Leader of the Adherence Program

We managed to develop a program applicable to any Healthcare Providerthat optimizes the time of doctors. The process we created engages all stakeholders in an efficient way to guide patients through their adherence process.

We designed the device to systematically give patients daily access to updates regarding their medical treatment adherence process. The platform also notifies patients through an alert system when a treatment has not been accurately followed.

METRICS

3

prototypes

7

field test

4

iterations

5

months

90

Improvement in the generation of medical records

45

Optimization in the monitoring and control of patients' health

80

Improvement in operational process for adherence programs, by both patients and doctors